Any disputes relating to any goods or services ordered on the Platform, is a matter between the relevant Customer and Vendor.
A Vendor will have in place processes and procedures to receive, manage, record details in a centralised place and respond to complaints, refunds and claims under warranties or otherwise.
A Vendor will report to Us upon request, details of any dispute, warranty claims, complaint or other transaction if and when requested by Us.
Vendors must ensure that they comply with the Vendor Warranty Community Standard in receiving, responding to and addressing complaints, claims, warranty claims, refund requests and other lawful requirements relating to the Vendor and its activities.
Where the Vendor does not comply with the Vendor Warranty, then it will ensure either a full refund is given to the Consumer; a replacement of the goods is provides; or another fair and reasonable outcome is achieved for the Consumer.
All complaints and refund requests must be responded to within a reasonable time.
No refunds or repayments of the Jungle Fees will be provided under any circumstances, except in the case of charges being not in accordance with the Fees and Charges.