Shipping/Delivery Policy

Shipping/Delivery Policy

This policy applies to an Order made in Jungle Online Marketplace (Jungle) where the Customer asks for the item to be either shipped or supplied via Pick up from Store.

Pick up from Store

Customers may choose to buy goods and collect them directly from a Vendor (Pick up from Store). The vendor must ready and pack the product as soon as reasonably practicable, though within 7 days and notify the Customer via the Jungle Online Marketplace Website that the product is ready for pick up. Where Vendors do not have a store front, Pick up from Store is not allowable. However, Vendors with no store front may offer local delivery, though this must be approved by Jungle Online Marketplace.

The Vendor must keep appropriate records to verify that it has supplied the goods to the Customer and that supply complies with all applicable laws, meet the represented quantity, quality, condition, description and standard (including any implied standards) at the time of supply.  The Vendor must supply these records to Jungle upon request.

Vendors must not offer or provide any incentive to Customers to buy items from the Vendor in a manner which avoids paying fees that would otherwise be payable to Jungle.


Customers may, upon paying all fees and charges, request that items be delivered to an Eligible Location.  Customers must:

  1. Complete all forms and fields on Jungle to complete the Order
  2. Pay all fees, charges and costs associated with the Order
  3. Provide a delivery address in an Eligible Location that the goods are to be delivered to
  4. Provide contact details and information of the Customer and recipient of the goods
  5. If the Customer enters an ineligible address, the Customer will be notified via email of the nearest forwarding agent location and address to pick up their order
  6. Comply with all terms and conditions.

Eligible locations for delivery

Goods can be shipped to an Eligible Location. Eligible locations are locations where we have published on the Website, delivery is available for.

Eligible locations are towns/cities in PNG where there is a commercial domestic airport being Port Moresby, Lae, Madang, Wewak, Vanimo, Manus, Kimbe, Kokopo/Rabaul, Kavieng, Lihir, Buka, Kieta, Hagen, Goroka, Mendi, Tari, Kiunga, Tabubil, Daru, Popondetta, Alotau, Komo, Wapanamenda. Please note this may change from time to time dependent on changes to airline ruotes and schedules. 

Eligible locations also currently include several towns without airports but a seaport being Namatanai, Pomio and Kandrian only.

Eligible overseas locations include Australia and New Zealand.

Customers must provide an address which is a Registered or Business Address for delivery in an Eligible Location at the time of the Order. 

Where Customers require delivery to not an Eligible Location, delivery will be made to the closest Forwarding Agent Depot and the Customer is responsible for organising and paying for freight, shipping or collection from that Depot to their delivery address.

Dispatch and delays

The Vendor is responsible for packing and readying items for dispatching after purchase as soon as is reasonably practicable.

Jungle Online Marketplace requires items to be in stock with the Vendor unless advertised otherwise on the product page. Where items are not available, but an order is accepted by the Vendor, the Vendor is responsible for dispatching the item within 1 week of the date of order. Where there is an unreasonable delay, the Customer is entitled to a refund excluding any merchant fees and our fees which is retained by Us. An admin fee of 200 PGK may apply to Vendors who have advertised a product they do not have in stock in contravene to the terms and conditions.

However, if the Vendor gave reasonable notice in the advertisement for the item of a delay in supply greater than 7 days, the Vendor must supply the goods within the advertised timeframe. Vendors must keep records to verify that the Customer has agreed to the changed dispatch timeframe.

Delivery to forwarder

Vendors must ready the item for dispatch to the Logistics Provider and cause it to be delivered to the Correct Delivery Location by putting correct labels on the item packaging. Vendors must notify Jungle Online Marketplace once the item is ready for pick up by the Logistics Provider. Jungle Online Marketplace will then advise the Vendor of the Logistics Provider details and estimated pick up time, organise prompt dispatch and advise the Customer that the order has been dispatched.

Jungle Online Marketplace must keep records of tracking numbers and provide the tracking numbers to the Customer.

Verification of delivery

The Vendor must verify delivery has occurred to the Logistics Provider or Depot via signed and/or photographic evidence.

The Vendor must keep appropriate records to verify the supplied goods comply with all applicable laws for the supply, meet the represented quantity, quality, condition, description and standard (including any implied standards) at the time of dispatch.  The Vendor must supply these records to Jungle Online Marketplace upon request.

Jungle Online Marketplace will verify delivery has occurred with the Logistics Provider and then complete the order.

Incorrect shipping charge

Where there is a material discrepancy between the shipping costs charged the Customer and the actual shipping costs, this must be reported to Jungle within 48 hours.

Where there was an undercharge of shipping costs due to an error of:

  1. the Vendor, the Vendor must reimburse us the losses we suffered as a debt due and payable; or
  2. us, then we are responsible for the costs.

Shipping and freight on refunds and warranty claims

Subject to the terms of supply between the Vendor and Customer, where there is a claim under a warranty or replacement, the Vendor must pay for any additional costs associated with the warranty and other actions arising from the claim(s).