Help Centre
What is Jungle?
The jungle is an online marketplace provided for businesses to list their products within Papua New Guinea (PNG). PNG is currently undergoing a digital revolution and E-Commerce is a vital aspect of it. Our vision at Jungle is to enable the widespread distribution of products to business and the public of PNG at cost-effective prices. With our optimised site, Jungle offers customers round the clock, convenient method to order products for your business or for you personally from the safety of your establishment or home. In the future, we hope to be able to provide in demand products to the remotest places in this ‘land of the unexpected’.
Why shop at Jungle?
• We are the most convenient place to shop in PNG. All products in one place, no need to take up too much of your time or your employees time, driving around to shops for quotes and purchasing. Have your items delivered if your address qualifies or pick up from local warehouse location.
• Trusted vendors and honest dealings. Our vendor screening process is strict to ensure only legal entities with a great track record of serving customers are on Jungle. The shops see on Jungle are the shops you know.
• Safe and Secure Payments. No need to carry cash around. Our safe and secure payments are fully tracked utilising existing payment gateways of existing PNG Banks
• Customer Satisfaction. We are in the business of ensuring our customers are satisfied with the service that Jungle and our vendors offer. We will aim to list quality products, with fast shipping and excellent customer service.
• We know PNG. Jungle knows PNG. While it may be the ‘land of the unexpected’ we thrive on ensuring our service will benefit Papua New Guinean People and Businesses and contribute to the growth of the Nation.
‘PNGs Online Marketplace. Jungle is built for PNG companies and people to benefit from.’
How do I use Jungle?
You can either shop by setting up an account or without your account. Either select a category, product or location and select the items you would like to purchase (including quantities and any other attributes). Once selected, you can place them in your shopping cart, enter your shipping details (country and province) and click 'go to checkout'. At the checkout page, enter your shipping/billing details and click on either pick up from store or shipping. Please note you need to have a valid email address so we can send your order details to you. Once you have completed your details, go to payments and you can pay either by a valid card or by internet banking transfer. You will be sent an order conformation and Jungle will be in contact with details of when your purchase will be ready.
Where is my order sent from?
Your order is sent from the vendor you have purchased from. A global logistics provider is utilised to ensure your package is delivered promptly and safely. You can also track your shipment at any time with details provided to you by Jungle.
What is the return policy?
No returns are generally allowed after payment processing except if there is a fault or defect with the product. However, in the event that you would like to return an item for any other reason, it is up to the Vendor on whether they will accept a return and either provide a credit or a full refund. Generally if it is within seven days of receiving the product, the vendor will be willing to refund or credit the product if there is a valid reason for return.
Who pays for return shipping?
Where product is defective, the Vendor will pay for return shipping if product has been sourced from another city or town in which the Customer lives. The Customer will need to deliver the defective item to the local Jungle logistics agent. If for any other reason (you selected the wrong item or just want to return it), you will need to pay for the shipping.
What is the cancellation policy?
Once you have placed an order, you may be able to cancel if it has not yet been shipped. You must however contact the vendor immediately to arrange cancellation by quoting your order number. Please note a small cancellation fee will be applicable.
How long before I receive my order?
This is dependent on where you have ordered from, if you have ordered from a vendor within the same town/city, it may take only 24 hours, however where more complicated logistics are involved and if you have selected sea freight, it may take several weeks.
Can I track my order?
Yes, you can track your order. For airfreight with DHL or other global logistics providers (such as TNT) you will be able to track your order electronically. For seafreight or local deliveries, please contact Jungle on shipping@jungle.com.pg and will provide you with a prompt update.
How can I pay for my item?
You can pay using a visa or mastercard from any bank (BSP, Westpac, Kina, international banks), a Kina Bank card or by internet banking transfer. But guess what, more payment methods are coming soon with BSP Kundui Card.
Missing items from order?
If you are missing items from your order, please contact Jungle Support at customersupport@jungle.com.pg and we will assist you in resolving the issue with the vendor and the shipper.
What payment methods do you accept?
At this stage we accept Visa and Mastercard payments using cards issued by BSP and Kina Bank as well as any other bank Visa and Mastercards. We also accept normal Kina Bank Cards.
We also accept internet or mobile banking transfers to our nominated accounts at Kina Bank or BSP.
Checkout our payment information page at Payment Information
Can I change or cancel my order?
We get things done and we like to get your orders to you ASAP. So, once your order is placed, we may be able to change (shipping address only) or cancel your order within 30 minutes of placing the order on business days. Yes, we are fast! Please, reach out to us at hello@jungle.com.pg with the order number and your request. Please keep in mind that we cannot guarantee that your order will be altered or cancelled but we will always do whatever is humanly possible to help you.
What if the product I ordered is defective, incorect or damaged?
What?!! If, for any reason, you or the recipient are not fully satisfied with your order, immediately shoot us an email at hello@jungle.com.pg and we will make it right!
Do you offer Exchanges?
At this time, we don’t offer exchanges. To ensure you get the product you want in the quickest fashion, please place an order for the correct item and then initiate your return. You can however discuss direct with the Vendor and they may be happy to accommodate an exchange.
Do you sell gift cards?
Not yet but watch this space!
Do you offer discounts or coupons?
We will from time to time advertise promotions and deals including discounted items or coupons with deals.
Can I place an order over the phone?
What is this, 1985? Kidding! Unfortunately, we don’t currently take orders over the phone but if you would like, you can email us at hello@jungle.com.pg and we'd be happy to create an order for you and email you the invoice.
Where do you ship to?
Everywhere! Well not quite but we are working on it. We ship across PNG to all towns with a domestic airport and a couple of other places which cover every province in PNG. We also ship to Australia and are working on global domination (well not quite...) soon.
When will my order arrive?
Unless a future ship date is noted on the product page, your purchase will ship generally within 1-3 business days and arrive within 3-10 business days. But you know the airlines, right? Sometimes balus bagarap, delayed or noken go. So some delays might occur. However, you will be able to track the parcel movements with your unique tracking number. You can also send us an email at hello@jungle.com.pg and we will help you with tracking your order.
Where can I find my tracking information?
You can track your package from the shipping confirmation email you'll receive once your order ships. You can also find this information when you log into your account on jungle.com.pg. Or just send us an email at hello@jungle.com.pg and we will help you with tracking your order.
It says my package was delivered but I haven't received it yet. What should I do?
Sometimes packages will be marked as delivered before they are dropped off. Please wait 24 hours to see if your items are delivered. If they are not, please check with your neighbours & colleagues, this is a common delivery practice. If your order cannot be found please contact us at hello@jungle.com.pg with your order number and we will do our best to help locate your package.
Do you ship internationally?
Only to Australia at the moment but watch this space. Let us know if you would like to send something to other countries. Hit us on hello@jungle.com.pg
How do I become a seller?
Are you a registered business in Papua New Guinea? Do you have a Tax Identification Number? Are you established with stock in hand? Are your products of decent quality? Will you comply with our terms and conditions? Do you want to get your business and brand out there? Then apply to become a seller now. Its super easy to become a seller. Just register at Vendor Sign Up
Any questions, just email us at hello@jungle.com.pg
Is my information protected
Any personal information given to Jungle Online Marketplace will be protected. Your information will not be disclosed to any third parties. Check out our Privacy Policy for more information. Your personal information is secured with up-to-date firewall and encryption protection during the ordering process. To protect customers to the fullest extent, Jungle Online Marketplace does not store your credit card information at any time.
I accidently put the wrong address
Shoot us an email ASAP with your order # and correct address. NOTE: Once your item has been sent, we will not be responsible for your parcel if the incorrect address was provided.
If your parcel is returned to us due to insufficient address details / wrong address - you will need to pay for shipping costs again to get your order sent to the correct address.
Can I cancel my order?
We begin processing your order as soon as it is submitted, therefore orders cannot be changed or cancelled after they are confirmed.